The patient tech helper your parents deserve.
No dumb questions.

Dot explains technology the way family would — phones, TVs, remotes, Wi-Fi, smart thermostats, passwords, anything with a plug or a battery. Warmly, in plain words, one small step at a time. Made for older adults. Loved by the kids who used to be tech support.

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Free to join the list · iPhone, iPad, Mac, Windows, Android & the rest of the house
Coming soon: text Dot like family — no app needed
The TV is stuck on the wrong thing and the remote has too many buttons
That happens to everyone, Marie. It's almost always the Input button. Look on the remote for a button that says Input or Source, usually near the top. Tell me what you see and we'll get your shows back. 💚
The pictures my sister sent disappeared and I don't know what I pressed
No worries at all, Marie — you can't break anything, and we'll find them together. They're almost certainly still there. First: is the screen you're looking at mostly white with little square photos, or is it something else? Take your time. 💚

Why Dot feels different

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Speaks their language

Dot learns about their life — a retired mechanic hears "app updates are like swapping in a fresh part." No jargon, ever.

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Show, don't describe

Can't explain what's on the screen? Snap a photo. Dot looks at it and says exactly what to tap next.

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One step at a time

Never a wall of instructions. Three small steps at most, then Dot checks how it went before going on.

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Scam lookout

Fake virus pop-ups, gift card requests, strange calls — Dot spots them, says so calmly, and praises caution.

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Family handoff

Truly stuck? One tap sends a family member a note with exactly what was tried and where it stands — help in 2 minutes, not 30.

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Always available

3 PM or 3 AM, the hundredth question is as welcome as the first. "You got this" is Dot's favorite phrase. And soon, Dot will be a text message away — photos included, no app to learn.

How it works

Say hello. Dot asks their name, their devices, and a little about their life — work, hobbies, the things they love.

Ask anything — typed, spoken, or shown with a photo of the screen. "My internet isn't working" is a perfectly good place to start.

Follow along, one small step at a time, with encouragement the whole way. And if you ever get truly stuck, Dot loops in family — with notes.

Why we built Dot

Dot was created by the kids who used to be the family tech support — the ones who answered every "quick question," walked Mom through settings over the phone, and ended up on FaceTime squinting at her screen. We always wanted to help. But time zones, jobs, and busy weeks meant we couldn't always pick up — and our parents hated feeling like a burden far more than they hated the broken printer. Dot is the helper we wished our parents had between our calls: just as patient as we'd want to be, and always free to talk.